Last updated: October 28, 2026

We want every bottle to reach you in perfect condition. Because our products are alcoholic beverages, and to protect product integrity, we cannot accept returns for change of mind. We will always put things right if something has gone wrong with your order.

Damaged, faulty or incorrect items

If your order arrives damaged, leaking, faulty, or is not what you ordered, please email sales@thebourbonsupply.com within 48 hours of delivery. Include your order number, a description of the problem, and clear photos of the bottle and packaging. Please keep all packaging until the matter is resolved.

Once we have reviewed your request, we will offer a replacement (if available) or a full refund for the affected item. If we need the item back, we will arrange and cover the cost of the return.

Items we cannot accept back

  • Opened bottles or bottles with a broken seal (unless faulty on arrival)
  • Items returned without our prior approval
  • Orders refused at delivery or undeliverable because no person of legal drinking age was available

Cancellations

You can cancel your order at no cost any time before it has been dispatched by emailing us with your order number. Once an order has shipped, it can no longer be cancelled.

Refunds

Approved refunds are issued to the original payment method through Cray. Refunds are normally processed within 7-14 business days of approval. The time it takes for the money to appear in your account depends on your bank or card provider.

Orders we cancel

If we cancel an order (for example, if an item is out of stock, we cannot verify your age, or we cannot lawfully deliver to your address), we will refund the full amount you paid.

Contact

sales@thebourbonsupply.com | +63 917 319 6864